Front Office Ambassador – Front Office

AimGulf; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A Dubai property development company, AimGulf, seeks an experienced Hospitality Supervisor to ensure exceptional guest experiences and flawless service from check-in to check-out. You will lead front office operations, uphold brand standards, and mentor a team in a fast-paced luxury setting.

The role requires at least 4 years in hospitality, with 2 years in a supervisory capacity and 1–3 years in a similar 5-star role.

Qualifications

• Minimum 4 years in hospitality industry.
• Minimum 2 years in a supervisory role in a 5-star hospitality environment.
• 1–3 years in a similar position in a 5-star company.

Responsibilities

• Conduct all Front Office tasks while upholding service standards.
• Go the extra mile to delight guests.
• Prevent complaints and ensure service recovery when needed.
• Communicate proactively with colleagues with guests in mind.

Skills

Front Office operations

Guest service

Service standards

Education

High school diploma

Hotel Management degree

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 22 October 2026

Job Reference/ID: 711731

Job Description / Role:

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

Key Responsibilities:

• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Experience Required:

• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.

Education Qualifications:

• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.

Employment / Job Type: Full Time

About the Company:

A Dubai property developer behind landmark projects including the Burj Khalifa and Dubai Mall. Its business spans master planned communities, retail, hospitality and entertainment, with teams in development, sales, leasing and operations.

Department / Functional Area: Hospitality

Closing Date: 24 October 2026