Front Office Ambassador|Front Office (RAJ -SR)

Emaar; United Arab Emirates; On-site; AED 90,000 - 150,000; Full time

Job summary

Emaar is seeking a Front Office Ambassador to deliver exceptional guest experiences in a highly empowered environment. You will represent our brand throughout the guest journey, ensuring a flawless stay from check-in to check-out.

Responsibilities include leading front desk operations, maintaining service standards, and proactively resolving guest concerns. The ideal candidate has 4+ years in hospitality, with supervisory experience in a 5-star setting.

Qualifications

• Genuine service personality and high EQ are essential.
• Minimum 4 years’ hospitality experience.
• Minimum 2 years in a supervisory role in a 5-star hotel.

Responsibilities

• Conduct all Front Office operations while upholding service standards and procedures.
• Go the extra mile to enhance guest satisfaction.
• Prevent complaints and ensure effective service recovery when needed.
• Proactively communicate with team members, always prioritizing the guest experience.

Skills

EQ

Education

High School Diploma

Hotel Management College Degree

Job description

Job Description

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

Job Description

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

Responsibilities

• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Qualifications

• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.