Customer Service Admin Representative

Client of Pulse Media NL; Sharjah; Remote; AED 24,000 - 36,000; Full time

Job summary

Client of Pulse Media NL is seeking a friendly, organized Customer Service and Administrative Representative to join our remote support team. This entry-level role blends customer service with basic administrative duties and onboarding will be provided.

You will handle inquiries via email, chat, and phone, maintain records, update databases, schedule, and assist with daily operations while working independently in a remote environment.

Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Basic knowledge of email, spreadsheets, and digital documents.
• Good organizational and time-management skills.
• Ability to follow established policies and procedures.
• Basic problem-solving and conflict-resolution abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, live chat, phone and approved communication channels.
• Provide accurate information about company products, services, accounts and procedures.
• Assist customers with routine questions, concerns and service requests.
• Maintain friendly, professional and respectful communication.
• Guide customers through standard processes and basic troubleshooting steps.
• Follow up on pending inquiries when required.
• Refer complex or unresolved concerns to the appropriate team.
• Perform routine administrative and clerical assignments.
• Prepare and update forms, spreadsheets, reports and internal documents.
• Assist with managing shared inboxes and administrative correspondence.
• Organize digital records, contact lists and office resources.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Time management

Remote work

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

We are seeking a friendly organized and detail-oriented strong Customer Service amp Administrative Representative strong to join our remote support team This entry-level position combines customer service responsibilities with general administrative support The successful candidate will assist customers with inquiries process routine requests maintain accurate records update databases organize documents and support daily business operations The ideal candidate communicates professionally enjoys helping others works accurately with information and can manage assigned tasks independently in a remote environment strong Previous professional experience is not required strong Comprehensive onboarding training and ongoing guidance will be provided Recent graduates career changers individuals returning to the workforce and candidates seeking their first remote professional opportunity are encouraged to apply

Key Responsibilities

• Customer Service amp Communication
• Respond to customer inquiries through email live chat phone and approved communication channels
• Provide accurate information about company products services accounts and procedures
• Assist customers with routine questions concerns and service requests
• Maintain friendly professional and respectful communication
• Guide customers through standard processes and basic troubleshooting steps
• Follow up on pending inquiries when required
• Refer complex or unresolved concerns to the appropriate team
• Support a positive and consistent customer experience Administrative amp Clerical Support
• Perform routine administrative and clerical assignments
• Prepare and update forms spreadsheets reports and internal documents
• Assist with managing shared inboxes and administrative correspondence
• Organize digital records contact lists and office resources
• Process routine administrative requests and information updates
• Support scheduling calendar management and meeting coordination
• Maintain task lists and administrative trackers
• Assist team members with day-to-day operational activities Customer Account amp Database Management
• Enter review and update customer information in company databases and CRM systems
• Maintain accurate contact details account records and service histories
• Verify information before processing authorized changes
• Identify missing duplicate outdated or inconsistent records
• Make routine corrections when authorized
• Document customer interactions and completed actions
• Follow established data-entry and recordkeeping procedures
• Protect confidential customer and business information Customer Request amp Ticket Management
• Create categorize and update customer service tickets
• Maintain accurate notes regarding customer requests and resolutions
• Track open pending and completed cases
• Monitor deadlines and follow-up requirements
• Update ticket statuses as assignments progress
• Escalate requests requiring additional review or specialized assistance
• Close completed cases according to company procedures
• Maintain organized records of customer service activities Data Entry amp Spreadsheet Support
• Enter and maintain information in Microsoft Excel Google Sheets or similar tools
• Update customer service logs administrative trackers and reporting documents
• Review entered information for accuracy and completeness
• Sort filter and organize records according to instructions
• Compare information across spreadsheets and internal systems
• Identify and report inconsistencies or incomplete data
• Maintain accurate documentation of completed work Document amp Digital File Management
• Prepare upload download label and organize digital documents
• Review forms and supporting information for completeness
• Maintain electronic filing systems and shared folders
• Follow established document naming and storage procedures
• Retrieve authorized documents and records when requested
• Archive completed files according to company guidelines
• Report missing or unclear documentation Order Billing amp Service Support
• Assist with routine order delivery billing and service-related inquiries
• Provide updates using verified company information
• Process authorized account and service requests
• Explain applicable policies and procedures clearly
• Coordinate with relevant departments when additional assistance is needed
• Maintain accurate records of customer requests and completed actions Quality Assurance amp Problem Resolution
• Review customer communications and administrative work for accuracy
• Check records for typing formatting and information-entry errors
• Follow company customer service and administrative quality standards
• Identify recurring customer concerns and operational issues
• Correct routine errors when authorized
• Escalate unresolved discrepancies appropriately
• Participate in quality reviews training and coaching Remote Team Collaboration
• Communicate professionally through email chat and virtual meetings
• Coordinate customer and administrative requests with colleagues
• Provide updates regarding assigned tasks and pending cases
• Participate in virtual onboarding training and team meetings
• Request clarification when instructions or information are incomplete
• Maintain dependable communication during scheduled working hours
• Work independently while meeting deadlines and quality expectations

Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Basic knowledge of email, spreadsheets, and digital documents.
• Good organizational and time-management skills.
• Ability to follow established policies and procedures.
• Basic problem-solving and conflict-resolution abilities.
• Ability to manage multiple routine assignments.
• Willingness to learn customer service and administrative software.
• Ability to work independently in a remote environment.
• Dependable and professional work habits.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.