Team Leader - Front Desk

Rotana Hotels; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Rotana Hotels in Dubai is seeking a dynamic Team Leader - Front Desk to provide professional, guest-focused service and deliver memorable experiences. You will lead Front Desk operations, supervise staff, and collaborate with related departments to ensure seamless service from arrival to departure.

Responsibilities include maintaining rate and occupancy awareness, guiding team members, staying informed about hotel and local services, and verifying cashier closures and guest registrations in

Qualifications

• Front desk leadership experience preferred.
• Strong customer service focus and communication skills.
• Familiarity with Opera PMS system is a plus.

Responsibilities

• Receive guests in a professional and friendly manner from arrival to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Monitor daily rate levels and occupancy.
• Maintain relationships with Front Office team members to ensure guest satisfaction.
• Supervise Front Desk staff to ensure professional and courteous service.
• Stay updated on hotel and local services to assist guests effectively.
• Verify cashier closures for accuracy on shift end.
• Ensure guest registrations align with Opera PMS records.

Tools

Opera PMS

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Towers Rotana.

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information