Guest Experience Team Lead

Rotana Hotels; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana Hotels in the United Arab Emirates is seeking a reliable and experienced Team Leader to oversee our Front Desk operations at The Cove Rotana. You will lead a team of front desk staff, ensure high standards of guest service, and manage daily front desk activities.

The ideal candidate has proven front desk or customer service experience, strong leadership and communication skills, and the ability to work under pressure in a fast-paced hospitality environment.

Qualifications

• Proven experience in a front desk or customer service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle difficult situations calmly.
• Proficiency in MS Office and other relevant software.
• High school diploma or equivalent; additional certification in hospitality is a plus.

Responsibilities

• Supervise and mentor front desk staff, including scheduling, training, and performance evaluations.
• Handle customer inquiries, complaints, and requests in a professional and efficient manner.
• Maintain cleanliness and organization of the front desk area.
• Ensure compliance with company policies and procedures.
• Assist in resolving customer issues and complaints.
• Monitor inventory and order supplies when necessary.
• Collaborate with other departments to ensure seamless guest experiences.
• Provide regular reports to management regarding front desk performance and customer feedback.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Education

High school diploma

Hospitality certification

Tools

MS Office

Job description

Rotana Hotels in the United Arab Emirates is seeking a reliable and experienced Team Leader to oversee our Front Desk operations at The Cove Rotana. You will lead a team of front desk staff, ensure high standards of guest service, and manage daily front desk activities.

The ideal candidate has proven front desk or customer service experience, strong leadership and communication skills, and the ability to work under pressure in a fast-paced hospitality environment.