Front Desk Supervisor - Guest Services Lead

The Luxury Collection; Ajman; On-site; AED 45,000 - 65,000; Full time

Job summary

The Luxury Collection in Ajman is seeking a front desk/guest services associate to handle check-ins, verify guest identities and payments, assign rooms, and issue keys. You will maintain accurate guest accounts and manage rewards information during your shift.

In this non-management role, you will balance cash, prepare daily reports, and respond to guest needs while coordinating with hotel staff to ensure smooth operations and exceptional service.

Qualifications

• Education: High school diploma or GED.
• Experience: At least 1 year in related work.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins, verify identity, form of payment, assign room and issue room key.
• Set up accurate guest accounts per requirements and enter Marriott Rewards information.
• Balance cash, prepare and close daily reports; balance and drop receipts.
• Assist guests with requests, provide directions and property information, and coordinate with staff as needed.

Education

High school diploma or GED

Job description

The Luxury Collection in Ajman is seeking a front desk/guest services associate to handle check-ins, verify guest identities and payments, assign rooms, and issue keys. You will maintain accurate guest accounts and manage rewards information during your shift.

In this non-management role, you will balance cash, prepare daily reports, and respond to guest needs while coordinating with hotel staff to ensure smooth operations and exceptional service.