Property Operations & Guest Experience Lead

The Luxury Collection; Ajman; On-site; AED 134,000 - 201,000; Full time

Job summary

The Luxury Collection Ajman is seeking a dedicated Manager on Duty to oversee all property operations and ensure outstanding hospitality across all guest touchpoints. You will represent property management in guest and operational issues, directing the flow of questions and guiding guests within the lobby while maintaining service standards.

You will lead guest relations, monitor service issues, collaborate with departments, and ensure compliance with policies.

Qualifications

• High school diploma or GED with 4 years in guest services or related area.
• Or a 2-year degree with 2 years of guest services or related experience.

Responsibilities

• Oversee property operations as Manager on Duty and ensure top hospitality.
• Resolve guest or property issues and direct the flow of questions in the lobby.
• Maintain daily MOD reports and communicate variances to departments.
• Lead guest relations efforts and drive continuous service improvements.
• Collaborate with departments to meet staffing, safety and financial objectives.

Skills

Guest relations

Team leadership

Communication

Customer service

Education

High school diploma

2-year degree in Hotel/Restaurant Management

Job description

The Luxury Collection Ajman is seeking a dedicated Manager on Duty to oversee all property operations and ensure outstanding hospitality across all guest touchpoints. You will represent property management in guest and operational issues, directing the flow of questions and guiding guests within the lobby while maintaining service standards.

You will lead guest relations, monitor service issues, collaborate with departments, and ensure compliance with policies.