Guest Experience Supervisor — Front Desk & Rooms

The Luxury Collection; Ajman; On-site; AED 90,000 - 120,000; Full time

Job summary

The Luxury Collection in Ajman is seeking a guest services professional to manage check-ins, verify guest identity, and issue room keys. You will ensure accurate guest accounts, align rates to market codes, and secure payments before key issuance.

Responsibilities include daily reporting, balance of cash, and supporting the team through training and coaching. A full-time shift in a luxury property environment awaits the right candidate.

Qualifications

• Education: High school diploma or GED.
• Related work experience: at least 1 year.
• Supervisory experience: at least 1 year.

Responsibilities

• Process guest check-ins, verify identity and payment.
• Set up accurate guest accounts and issue room keys.
• Enter Marriott Rewards information and verify rates.
• Secure payment prior to key issuance and verify billing.
• Prepare daily reports/logs and balance cash at shift end.
• Assist in training and coaching employees; be a role model.

Skills

Guest services

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Job description

The Luxury Collection in Ajman is seeking a guest services professional to manage check-ins, verify guest identity, and issue room keys. You will ensure accurate guest accounts, align rates to market codes, and secure payments before key issuance.

Responsibilities include daily reporting, balance of cash, and supporting the team through training and coaching. A full-time shift in a luxury property environment awaits the right candidate.