Head Hostess & Reservations Expert

W Hotels; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

W Hotels in Abu Dhabi seeks an Guest Services/Host to answer phones, take dining reservations, and input diner details into the reservation system. You will manage wait lists, quote accurate wait times, and seat guests efficiently using rotation charts and proper place settings.

You'll greet guests, determine party size, and guide them to seating while maintaining cleanliness and safety in the dining area. No supervisory experience is required as the role supports management in hiring, training,

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Answer phones, take dining reservations, and enter diner information into reservation system.
• Maintain wait list and quote accurate wait time.
• Make appropriate seating decisions using station rotation chart.
• Organize seating for large and special needs groups.
• Greet guests and determine the number in their party.
• Seat guests by finding a clean, available table; pull out chairs; place clean/current menus in front of guest.
• Guide guests through the dining rooms and provide needed assistance.
• Ensure place settings are complete and that napkins, silverware, etc. are available.
• Maintain cleanliness of work areas and monitor dining rooms for seating, service, and safety.
• Communicate with guests and staff to meet needs and ensure teamwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Abu Dhabi seeks an Guest Services/Host to answer phones, take dining reservations, and input diner details into the reservation system. You will manage wait lists, quote accurate wait times, and seat guests efficiently using rotation charts and proper place settings.

You'll greet guests, determine party size, and guide them to seating while maintaining cleanliness and safety in the dining area. No supervisory experience is required as the role supports management in hiring, training,