Front Desk / Receptionist – Ophthalmology Clinic- Dubai, UAE

Sylvcare; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

SylvCare is seeking a professional Front Desk / Receptionist for its ophthalmology clinic in Dubai. You will be the first contact for patients and visitors, delivering a warm, efficient experience while supporting daily clinic operations.

Responsibilities include greeting patients, managing appointments, coordinating with doctors and staff, handling calls and basic billing, and ensuring accurate records with confidentiality.

Qualifications

• Experience in a medical clinic, hospital or healthcare facility in the UAE.
• Experience in ophthalmology/eye care clinics is highly advantageous.
• Excellent spoken and written Arabic and English.
• Strong communication, interpersonal and customer service skills.
• Able to manage appointments and patient flow efficiently.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage front desk operations and patient flow.
• Answer calls and WhatsApp inquiries; schedule appointments.
• Register patients and update records in the clinic system.
• Coordinate with doctors, nurses, and staff to minimize wait times.
• Handle basic billing and receipts when required.
• Maintain confidentiality and professional handling of records.
• Support administrative tasks and overall clinic coordination.

Skills

Arabic

English

Customer service

Communication

Organization

Multitasking

Confidential handling

Professional appearance

Tools

EMR systems

Appointment-booking systems

Job description

Front Desk / Receptionist – Ophthalmology Clinic

Location: Dubai, UAE

SylvCare Talent is recruiting a professional and patient-focused Front Desk / Receptionist for a well-established ophthalmology clinic in Dubai.

The successful candidate will be the first point of contact for patients and visitors and will play an important role in delivering a high-quality patient experience while supporting the smooth daily operation of the clinic.

Key Responsibilities

• Welcome patients and visitors in a professional, warm and courteous manner.


• Manage front desk operations and ensure an organized patient flow throughout the clinic.


• Handle incoming telephone calls, WhatsApp inquiries and patient requests efficiently.


• Schedule, confirm, reschedule and coordinate patient appointments.


• Register new patients and accurately update patient information in the clinic system.


• Coordinate appointments between ophthalmologists, diagnostic services and other clinical departments.


• Provide patients with clear information regarding appointments, clinic procedures and general administrative requirements.


• Manage patient check-in and check-out processes.


• Coordinate with doctors, nurses and other clinic staff to minimize waiting times and ensure smooth clinic operations.


• Handle basic billing, payment collection and receipt issuance when required.


• Support insurance-related administrative processes and ensure relevant documentation is complete.


• Maintain accurate patient records while ensuring confidentiality and professional handling of sensitive information.


• Respond professionally to patient complaints or concerns and escalating issues appropriately.


• Maintain the reception area to a high professional standard.


• Assist with administrative duties, documentation and general clinic coordination as required.

Candidate Requirements

• Previous experience in a medical clinic, hospital or healthcare facility in the UAE is strongly preferred.


• Previous experience in an ophthalmology, eye care, aesthetic or premium outpatient clinic is highly advantageous.


• Excellent spoken and written Arabic and English.


• Professional, polished and presentable appearance.


• Strong communication and interpersonal skills.


• Excellent customer service and patient-handling skills.


• Confident dealing with patients from different cultural backgrounds.


• Strong organizational and multitasking ability.


• Comfortable working in a busy clinical environment.


• Good computer literacy and experience with clinic management, EMR or appointment-booking systems is preferred.


• Strong attention to detail and accuracy in documentation.


• Professional attitude, discretion and commitment to patient confidentiality.


• UAE residency or availability to relocate to Dubai as required.

Preferred Profile

Preference will be given to candidates who have:

• Previous UAE healthcare experience.


• Experience within an ophthalmology or specialist medical clinic.


• Strong Arabic and English communication.


• A professional and patient-oriented personality.


• Experience dealing with VIP or high-end private clinic patients.