Dubai Ophthalmology Front Desk Concierge (Bilingual)

Sylvcare; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

SylvCare is seeking a professional Front Desk / Receptionist for its ophthalmology clinic in Dubai. You will be the first contact for patients and visitors, delivering a warm, efficient experience while supporting daily clinic operations.

Responsibilities include greeting patients, managing appointments, coordinating with doctors and staff, handling calls and basic billing, and ensuring accurate records with confidentiality.

Qualifications

• Experience in a medical clinic, hospital or healthcare facility in the UAE.
• Experience in ophthalmology/eye care clinics is highly advantageous.
• Excellent spoken and written Arabic and English.
• Strong communication, interpersonal and customer service skills.
• Able to manage appointments and patient flow efficiently.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage front desk operations and patient flow.
• Answer calls and WhatsApp inquiries; schedule appointments.
• Register patients and update records in the clinic system.
• Coordinate with doctors, nurses, and staff to minimize wait times.
• Handle basic billing and receipts when required.
• Maintain confidentiality and professional handling of records.
• Support administrative tasks and overall clinic coordination.

Skills

Arabic

English

Customer service

Communication

Organization

Multitasking

Confidential handling

Professional appearance

Tools

EMR systems

Appointment-booking systems

Job description

SylvCare is seeking a professional Front Desk / Receptionist for its ophthalmology clinic in Dubai. You will be the first contact for patients and visitors, delivering a warm, efficient experience while supporting daily clinic operations.

Responsibilities include greeting patients, managing appointments, coordinating with doctors and staff, handling calls and basic billing, and ensuring accurate records with confidentiality.