Front Desk Receptionist

Villegas Recruitment Firm; Dubai; Presencial; AED 40.000 - 60.000; Jornada completa

Descripción de la vacante

Villegas Recruitment Firm is seeking a professional Receptionist for our client in Dubai, UAE. You will be the first point of contact for customers and visitors, delivering a warm, efficient welcome and directing them to the right team or service.

You’ll handle inquiries, manage a busy front desk, coordinate meeting rooms, maintain the CRM, and support VIP visitors with discretion. A Bachelor’s degree and fluent Arabic and English are required.

Formación

• 2+ years front desk or receptionist experience in UAE.
• Bachelor’s degree required.
• Fluent in Arabic and English, both spoken and written.
• Experience in a high-volume, customer-facing setting with professional presentation.

Responsabilidades

• Welcome customers and visitors professionally and direct them to the right department.
• Answer incoming calls and emails and route to relevant teams.
• Log visitor and customer details accurately in the CRM system.
• Manage VIP guests and senior management visitors with care and discretion.
• Coordinate meeting room bookings and visitor access; monitor reception supplies.

Conocimientos

Customer-facing service

Communication

Bilingual Arabic/English

Professional presentation

Educación

Bachelor’s degree

Herramientas

MS Office

CRM systems

Descripción del empleo

About the company

Our client is a well-established organisation in Dubai. They’re looking for a Receptionist to join their customer-facing team.

About the role

You’ll be the first point of contact for a high volume of customers and visitors every day. You’ll welcome guests, understand what they need, and guide them to the right team or service. You’ll work alongside other receptionists to keep the front office running smoothly.

Key responsibilities

• Welcome customers and visitors professionally and manage daily footfall at the reception area
• Understand each visitor’s request and direct them to the right department, or guide them to the right online service where possible
• Answer incoming calls and emails and route them to the relevant teams
• Log visitor and customer details accurately in the CRM system
• Handle VIP guests and senior management visitors with care and discretion
• Manage meeting room bookings and visitor access
• Coordinate couriers and deliveries (FedEx, Aramex and others)
• Monitor reception supplies and stationery
• Handle customer concerns calmly and elevate when needed
• Prepare simple daily and monthly reports

Requirements

• 2+ of front desk or receptionist experience in the UAE, ideally in real estate, hospitality or a corporate environment
• Bachelor’s degree
• Fluent Arabic and English, spoken and written
• Experience in a high-volume, customer-facing setting
• Confident with MS Office (Outlook, Excel) and CRM systems
• Polished, professional presentation and a calm, friendly manner
• Currently based in the UAE