Front Desk Officer

Jannah hotels & resort; Abu Dhabi; On-site; AED 50,000 - 84,000; Full time

Job summary

Jannah hotels & resort in Abu Dhabi seeks a Russian-speaking front desk associate to welcome guests, handle calls, and provide information about services and events.

You will coordinate with staff to keep the front desk organized and stocked, and you should have strong English communication; additional languages are a plus.

Qualifications

• High school diploma required; associate degree preferred in business administration or hospitality.
• Minimum 2 years in front desk or customer service role, ideally in hospitality.
• Strong English communication; additional languages are a plus.

Responsibilities

• Greet and welcome visitors with a warm, professional demeanor.
• Manage a multi-line phone system and direct calls or take messages.
• Maintain the front desk area, ensuring it is organized, clean and stocked with supplies.
• Handle visitor inquiries and provide accurate information about services, facilities and events.

Skills

Russian language

Communication skills

English proficiency

Microsoft Office Suite

Office management software

Education

High school diploma

Associate degree in business administration or hospitality

Tools

Microsoft Office Suite

Office management software

Job description

Russian speaker

Greet and welcome visitors with a warm and professional demeanor ensuring a positive first impression of the organization Manage a multi-line phone system efficiently directing calls and taking messages for staff when necessary Maintain the front desk area ensuring it is organized clean and stocked with essential supplies for both staff and visitors Handle visitor inquiries and provide accurate information about services facilities and events to enhance customer experience

• A minimum of a high school diploma, with a preference for candidates holding an associate degree in business administration or hospitality.
• Proven experience of at least 2 years in a front desk or customer service role, ideally within a corporate or hospitality setting.
• Familiarity with office management software and proficiency in Microsoft Office Suite to streamline administrative tasks.
• Strong verbal and written communication skills in English; knowledge of additional languages is a significant advantage.