Front Desk Agent - Russian

Rotana Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels is seeking dynamic Front Office professionals to advance their careers as Front Desk Agents in Dubai. You will provide professional, guest-focused service from arrival to departure, greet guests by name, assist with activity inquiries, and maintain knowledge of hotel and local services to respond to guest needs.

You will also handle cashiering, ensure accurate postings, protect guest privacy, and uphold hotel policies and service standards.

Qualifications

• Experience in front desk hospitality or guest services.
• Excellent communication and customer service skills.
• Ability to greet guests by name and escort to their room.
• Strong knowledge of hotel services, hours, promotions and local attractions.
• Attention to detail in handling guest accounts and privacy.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction.
• Ensure guests are greeted by name and escorted to their room.
• Assist guests with hotel information and activity inquiries.
• Maintain up-to-date knowledge of hotel facilities, services and local attractions to respond to queries.
• Manage front desk cashiering, ensure accurate postings of incidental charges.
• Process check-in/check-out and maintain guest account privacy.

Skills

Guest Service

Greeting Guests

Cashiering

Local Knowledge

Communication

Tools

PMS Software

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings