Front Desk Agent - Russian Speaker

Amwaj Rotana Jumeirah Beach; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Amwaj Rotana Jumeirah Beach is seeking a Front Desk Agent fluent in Russian to join our hospitality team. The role focuses on delivering exceptional guest service and performing essential administrative tasks at the reception.

You will greet guests, handle inquiries, process check-ins/check-outs, and maintain a welcoming front desk environment while adhering to hotel procedures and standards.

Qualifications

• Fluency in Russian and English required.
• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Knowledge of hotel procedures and hospitality industry standards.

Responsibilities

• Greet and check-in guests in a professional and friendly manner.
• Answer phone calls and emails, and provide accurate information to guests.
• Assist guests with inquiries, requests, and complaints.
• Handle cash and credit card transactions.
• Maintain a clean and organized front desk area.

Skills

Russian language

English language

Customer service

Guest relations

Job description

Job description

We are seeking a talented Front Desk Agent who is fluent in Russian to join our team. The ideal candidate will be responsible for providing excellent customer service and administrative support to our guests.

Job Responsibility

• Greet and check-in guests in a professional and friendly manner
• Answer phone calls and emails, and provide accurate information to guests
• Assist guests with inquiries, requests, and complaints
• Handle cash and credit card transactions
• Maintain a clean and organized front desk area

Candidate Requirements

• Fluency in Russian and English is required
• Proven experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Knowledge of hotel procedures and hospitality industry standards