Front Desk Manager

MENA Partner of Louvre Hotels Group; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

MENA Partner of Louvre Hotels Group is seeking an experienced Front Desk Manager to oversee Front Office operations and ensure smooth end-of-day procedures and reporting. The role emphasizes guest satisfaction, upselling, and adherence to hotel standards.

You will lead the front desk team, coordinate with departments, and ensure compliance with safety and EH&S policies while promoting loyalty programs and hotel partnerships.

Qualifications

• Strong guest-service orientation.
• Ability to upsell and manage room inventory during peak periods.
• Leadership skills to guide a front desk team.
• Excellent communication with guests and colleagues.

Responsibilities

• Gather feedback from guests to enhance satisfaction and act on preferences.
• Maximize room revenue by upselling and optimizing inventory during high occupancy.
• Promote loyalty programs, F&B events, and partnerships with hotel affiliates.
• Lead and mentor the front desk team to deliver exceptional guest service and uphold standards.
• Ensure accounting/auditing practices align with requirements and review guest registrations before forwarding to accounts.
• Ensure compliance with police requirements for guest information to avoid fines.
• Address guest complaints promptly and resolve issues or requests.
• Demonstrate emergency procedures and crisis management to protect guests and staff.
• Uphold EH&S standards in line with company policies.

Skills

Guest satisfaction focus

Upselling

Team leadership

Communication skills

Job description

As a Front Desk Manager, your role encompasses overseeing the Front Office operations with a primary emphasis on the reception area. Your responsibilities include ensuring the efficient completion of end-of-day procedures and generating accurate reports. Additionally, you may be required to handle other aspects of front desk management to contribute to the overall success of the hotel.

Key Job Responsibilities:

• Gather feedback and preferences from guests regarding hotel services, ensuring prompt action is taken to enhance guest satisfaction.
• Maximize room revenue by effectively implementing upselling strategies within specified guidelines, optimizing room inventory utilization, particularly during high occupancy periods.
• Actively participate in the promotion and sale of the company's loyalty program, food and beverage events, in-house facilities, and partnerships with hotel affiliates.
• Lead and mentor the team to achieve the highest levels of exceptional guest service and colleague satisfaction, adhering to corporate and property standards and policies.
• Ensure accounting and auditing practices align with company and governmental requirements, conducting audits and reviewing registration cards before forwarding them to accounts.
• Prioritize compliance with police requirements for guest information, minimizing the risk of fines and ensuring adherence to provided standards.
• Address guest complaints promptly, fostering smooth relationships between management and guests by resolving issues and responding to requests or queries promptly.
• Demonstrate proficiency in emergency procedures and general crisis management, including fire and emergency protocols, and ensure all team members prioritize guest and colleagues safety.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.