Front Desk Manager

Legacy Hotels Holding; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Legacy Hotels Holding is seeking a Front Desk Manager to oversee Front Office operations with emphasis on the reception area. You will ensure end-of-day procedures are completed efficiently and generate accurate reports.

You will gather guest feedback, upsell, promote loyalty programs and events, lead and mentor the team to deliver exceptional guest service, and maintain compliance with policies and standards while upholding safety and EH&S requirements.

Job description

As a Front Desk Manager, your role encompasses overseeing the Front Office operations with a primary emphasis on the reception area. Your responsibilities include ensuring the efficient completion of end-of-day procedures and generating accurate reports. Additionally, you may be required to handle other aspects of front desk management to contribute to the overall success of the hotel.

Key Job Responsibilities

• Gather feedback and preferences from guests regarding hotel services, ensuring prompt action is taken to enhance guest satisfaction.
• Maximize room revenue by effectively implementing upselling strategies within specified guidelines, optimizing room inventory utilization, particularly during high occupancy periods.
• Actively participate in the promotion and sale of the company's loyalty program, food and beverage events, in-house facilities, and partnerships with hotel affiliates.
• Lead and mentor the team to achieve the highest levels of exceptional guest service and colleague satisfaction, adhering to corporate and property standards and policies.
• Ensure accounting and auditing practices align with company and governmental requirements, conducting audits and reviewing registration cards before forwarding them to accounts.
• Prioritize compliance with police requirements for guest information, minimizing the risk of fines and ensuring adherence to provided standards.
• Address guest complaints promptly, fostering smooth relationships between management and guests by resolving issues and responding to requests or queries promptly.
• Demonstrate proficiency in emergency procedures and general crisis management, including fire and emergency protocols, and ensure all team members prioritize guest and colleagues safety.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.