Front Desk Agent

Archive (Do not Follow); Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Archive seeks a Front Desk Agent in Dubai to deliver professional, guest-focused service from arrival to departure. You will be the first point of contact, greet guests by name when possible, and guide them through check-in and local inquiries with a proactive, smile-first attitude.

You should have a hospitality degree and strong English skills, plus the ability to work in a fast-paced, multi-cultural environment. Knowledge of Opera PMS is a plus and a second language is advantageous.

Qualifications

• Degree in hospitality with relevant frontline experience in Front Office roles.
• Excellent written and verbal English communication skills; another language is advantageous.
• Computer literate; familiarity with hotel information and systems is preferred.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction.
• Greet guests personally by name, escort to rooms, and ensure a welcoming atmosphere.
• Assist guests with in-room hotel activities inquiries and requests.
• Maintain up-to-date knowledge of hotel services, hours, promotions, events, and local attractions to respond to queries.
• Monitor rate levels and occupancy, contributing to daily pricing awareness.
• Process check-in/check-out and incidentals using front office systems with accurate postings.
• Protect guest privacy and confidentiality of information at all times.
• Understand and apply hotel policies, procedures, and service standards; be knowledgeable about facilities and happenings.

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork