Front Desk Agent

VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C; Abu Dhabi; On-site; AED 66,960 - 100,440; Full time

Job summary

VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C. seeks a Front Desk Agent to deliver outstanding guest service at the arrival and reception area. You will handle inquiries, manage calls, and ensure a warm, professional welcome for all visitors.

Responsibilities include efficient check-ins/outs, accurate guest records, and collaboration with housekeeping and other departments to satisfy guest needs while maintaining confidentiality and a polished appearance.

Qualifications

• Experience in customer service or reception within hospitality.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Answer incoming calls promptly and assist guests with inquiries, requests, and reservations.
• Provide accurate information about hotel facilities, services, and local attractions.
• Perform check-ins and check-outs efficiently and maintain accurate guest records.
• Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Guest relations

Education

High school diploma or equivalent

Hospitality-related coursework (preferred)

Tools

Hotel management system

Microsoft Office

Job description

Main Duties

• Safety and Security
  • Notify manager‑supervisor immediately for work‑related incidents or injuries.
  • Discern and rectify hazardous job methods or circumstances and relay them to management and security/safety staff.
  • Abide by safety and security directives to guarantee a spotless, secure, and protected atmosphere.
  • Adhere to property‑specific procedures during critical situations (evacuations, medical crises, natural calamities).
  • Maintain vigilance concerning unwanted individuals on property premises.
  • Observe policies for secure use and storage of gear, machinery, and tools.
  • Use appropriate gear and lifting techniques to prevent harm.
  • Successfully complete required safety training and obtain certifications.
• Guest Services
  • Greet guests warmly and professionally upon arrival.
  • Answer incoming calls promptly and assist guests with inquiries, requests, and reservations.
  • Provide accurate information about hotel facilities, services, and local attractions.
  • Maintain a polite and professional demeanor in all interactions.
  • Relay messages accurately and promptly to guests and other hotel departments.
  • Handle guest complaints and concerns with empathy and a commitment to resolution.
• Administrative Duties
  • Perform check‑ins and check‑outs efficiently, ensuring accurate guest information and billing.
  • Update and maintain guest records in the hotel management system.
  • Handle cash transactions and maintain a balanced cash drawer.
• Coordination
  • Coordinate with other departments to fulfill guest requests and ensure smooth operations.
  • Work closely with housekeeping, concierge, and other teams to address guest needs promptly.
• Problem Resolution
  • Anticipate and address potential challenges to ensure a seamless guest experience.
  • Report maintenance issues or room discrepancies to the appropriate department.
• Technology
  • Utilize hotel management software and communication systems effectively.
  • Operate office equipment including phones, computers, and fax machines.
• Security & Compliance
  • Adhere to hotel security and safety procedures.
  • Follow privacy policies and maintain confidentiality of guest information.
• Professional Development
  • Stay informed about hotel services, amenities, and local attractions.
  • Participate in training programs and meetings as required.

Job Summary

As Front Desk Agent you are responsible for providing exceptional guest service by efficiently managing incoming calls, handling guest inquiries, and ensuring a positive and welcoming experience for all guests. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced environment.

Job Specifications

• Education: High school diploma or equivalent required; additional education in hospitality or a related field is a plus.
• Proven experience in a customer service or reception role, preferably in the hospitality industry.
• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computers and hotel management systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Strong customer service orientation.
• Ability to handle multiple tasks and prioritize effectively.

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.
• Preserve the secrecy of exclusive resources and data.
• Adhere to corporate and sector directives and methodologies.
• Defend corporate apparatus, gear, machinery, or other resources in alignment with organizational guidelines.
• Warrant that attire, nametags, and individual presentation are immaculate, sanitary, expert, and congruent with corporate directives.
• Fulfill any additional job responsibilities as assigned by supervisors within reason.