Front Desk Maestro - Multilingual Guest Services Lead

Masakn International; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Masakn Holidays, part of Masakn International, seeks a Front Desk Operations Executive for our Sharjah hotel. You will welcome guests, manage arrivals and departures, and handle reservations with a courteous, multilingual approach (Arabic, English, Hindi).

You’ll coordinate with housekeeping and other departments, process payments, and contribute to upselling activities while upholding UAE hospitality standards and safety procedures.

Qualifications

• Diploma or bachelor’s in Hospitality or related field.
• 2–4 years front desk or guest services experience in hospitality.
• Fluency in Arabic, English and Hindi (spoken and written).
• Working knowledge of PMS and MS Office.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and assist guests at check-in/out with warmth and professionalism.
• Handle inquiries, requests and complaints, escalating when needed.
• Manage reservations, registrations and guest data in the PMS.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Assist in upselling and promoting hotel services to guests.

Skills

Arabic language

English language

Hindi language

Guest services experience

PMS knowledge

MS Office

Communication skills

Teamwork/adaptability

Education

Diploma or Bachelor’s in Hospitality / Business Administration

Tools

Opera/Oracle Hospitality PMS

MS Excel

Job description

Masakn Holidays, part of Masakn International, seeks a Front Desk Operations Executive for our Sharjah hotel. You will welcome guests, manage arrivals and departures, and handle reservations with a courteous, multilingual approach (Arabic, English, Hindi).

You’ll coordinate with housekeeping and other departments, process payments, and contribute to upselling activities while upholding UAE hospitality standards and safety procedures.