Front Desk Agent - Russian Speaker

Rotana Hotels; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Rotana Hotels in Dubai is seeking a dynamic Front Desk Agent to provide professional, guest-focused service from arrival to departure.

You will greet guests, handle check-in/check-out with accuracy, maintain knowledge of hotel facilities and local attractions, and ensure a welcoming, personalized experience. This role requires courteous communication and attention to detail while working with front office systems.

Qualifications

• Experience in hospitality or front desk preferred.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide prompt, courteous and efficient service to all guests from arrival till departure.
• Ensure guests are greeted by name and escorted to their rooms when possible.
• Conduct in-room and hotel familiarization and assist guests with activity inquiries.
• Maintain up-to-date knowledge of hotel information, hours, events and local services.
• Process accounts from check-in to check-out with accurate postings using Front Office systems.

Skills

Guest service

Communication

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at Towers Rotana.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings