Front Desk Experience Specialist
EDITION
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
EDITION Hotels Dubai Downtown is seeking a customer‑minded guest services associate to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. You will secure payments, verify billing, activate keys, and relay messages to ensure seamless experiences for guests.
Our team values service excellence and confidentiality, welcoming all guests with warmth and professionalism.
Responsibilities
- Greet and assist guests with check-in and check-out processes.
- Process room reservations, requests, changes, and cancellations.
- Secure payments, verify and adjust billing, and issue room keys.
- Handle wake-up calls, relay messages, and manage daily reports/logs.
Job description
EDITION Hotels Dubai Downtown is seeking a customer‑minded guest services associate to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. You will secure payments, verify billing, activate keys, and relay messages to ensure seamless experiences for guests.
Our team values service excellence and confidentiality, welcoming all guests with warmth and professionalism.
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