Front Desk & Customer Experience Specialist

Asteco; Abu Dhabi Emirate; Sur place; AED 33 000 - 56 000; Plein temps

Résumé du poste

Aste co is seeking a Front of House receptionist in Abu Dhabi to support day-to-day operations, greet visitors, manage inquiries, and ensure a professional reception area. You will coordinate with Property Management and Leasing teams to deliver smooth service.

The role requires strong communication in English, the ability to work independently, and a proactive, multicultural mindset. You will handle administrative tasks, payments processing, and safety guidelines in line with UAE regulations.

Qualifications

• Strong communication and customer service skills.
• Good written and spoken English.
• Able to work independently with minimal supervision.
• Flexible, self-motivated, and a team player.
• Comfortable working in a multicultural environment.

Responsabilités

• Welcome and assist walk-in customers, residents, and visitors.
• Handle enquiries, complaints, and service requests promptly.
• Maintain positive relationships with clients and residents.
• Ensure the reception area remains professional and well-presented.
• Answer telephone calls, take messages, and ensure timely follow-up.
• Maintain control of viewing keys and report any missing keys.
• Raise purchase requests and support office administration requirements.
• Monitor pantry supplies and maintain stock levels.
• Verify office supply requests before submission.
• Receive service charge payments via credit card and cheques.
• Support transaction processing and customer payment activities.
• Coordinate with Property Management and Leasing teams to support efficient operations.
• Escalate customer feedback and operational concerns when necessary.
• Keep supervisors informed of site activities and issues.
• Follow company policies, quality standards, and HSE requirements.
• Report safety concerns and participate in mandatory training.
• Ensure compliance with relevant UAE regulations and company procedures.

Connaissances

Front desk operations

Customer service

Multicultural environment

English communication

Description du poste

Aste co is seeking a Front of House receptionist in Abu Dhabi to support day-to-day operations, greet visitors, manage inquiries, and ensure a professional reception area. You will coordinate with Property Management and Leasing teams to deliver smooth service.

The role requires strong communication in English, the ability to work independently, and a proactive, multicultural mindset. You will handle administrative tasks, payments processing, and safety guidelines in line with UAE regulations.