Front Desk & Customer Communications Specialist

Crystal Gallery; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Crystal Gallery is seeking a receptionist to greet visitors and handle inquiries at the front desk in Dubai. You will direct visitors, maintain directories, and support security procedures while keeping the reception area orderly.

You will also manage the telecommunication system, perform daily Excel reporting for customer service and survey calls, and submit weekly HR reports. The role includes proactive communication with teams and flexibility for related tasks as assigned by Management or HR.

Qualifications

• Greeting visitors in person or over the phone and answering inquiries.
• Direct visitors by maintaining employee and department directories.

Responsibilities

• Greet visitors in person or over the phone and answer inquiries.
• Direct visitors by maintaining employee and department directories.
• Maintain security procedures and issue visitor badges.
• Maintain telecommunication system.
• Keep reception area safe and clean by following procedures and regulations.
• Document and communicate actions and needs to ensure team continuity.
• Make an average of 50 customer service and survey calls per day.
• Prepare Excel reports for customer service and survey calls.
• Submit reports to HR weekly.
• Assist with any other tasks as assigned by Management or HR.

Skills

Customer Service

Job description

Crystal Gallery is seeking a receptionist to greet visitors and handle inquiries at the front desk in Dubai. You will direct visitors, maintain directories, and support security procedures while keeping the reception area orderly.

You will also manage the telecommunication system, perform daily Excel reporting for customer service and survey calls, and submit weekly HR reports. The role includes proactive communication with teams and flexibility for related tasks as assigned by Management or HR.