Front Desk & Customer Care Executive - Auto Service

Confidential Company; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Confidential Company in Dubai is seeking a professional Customer Service Executive to manage front desk operations, handle inquiries, coordinate service appointments, and address complaints. The role demands excellent communication and strong interpersonal skills to ensure a positive customer experience.

You will welcome visitors, process walk-ins, calls, emails, and online inquiries; coordinate with Service Advisors and workshop teams; maintain accurate records; and prepare standard reports.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Customer Service, or related field.
• 2–3 years of experience in customer service, front desk, or complaints handling.
• Automotive industry experience is an advantage.
• Excellent verbal and written English communication.
• Proficient with MS Office and customer management systems.
• Strong customer handling and problem-solving skills.

Responsibilities

• Welcome and assist customers at the front desk in a professional manner.
• Handle inquiries via walk-ins, calls, emails, and online channels.
• Coordinate service appointments with Service Advisors and workshop team.
• Record and maintain accurate customer information in the system.
• Manage complaints, coordinate resolution, and monitor satisfaction.
• Prepare daily/ monthly customer service reports.
• Ensure reception area is organized and presentable.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Customer handling

Education

Bachelor's degree or Diploma in Business Administration/Customer Service

Tools

MS Office

Customer management systems

Job description

Confidential Company in Dubai is seeking a professional Customer Service Executive to manage front desk operations, handle inquiries, coordinate service appointments, and address complaints. The role demands excellent communication and strong interpersonal skills to ensure a positive customer experience.

You will welcome visitors, process walk-ins, calls, emails, and online inquiries; coordinate with Service Advisors and workshop teams; maintain accurate records; and prepare standard reports.