Customer Service Executive - Front Desk & Complaints

Confidential Company; Abu Dhabi, Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking a professional Customer Service Executive to manage front desk operations, greet guests, handle inquiries and coordinate service appointments in our automotive service centre.

The ideal candidate will have excellent English communication, strong interpersonal and problem-solving skills, and the ability to maintain high customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree or Diploma in business administration, customer service or related field.
• 2–3 years of experience in customer service or front desk roles.
• Excellent English communication, both verbal and written.

Responsibilities

• Front Desk: welcome customers, handle enquiries, manage appointments and maintain records.
• Complaints Handling: receive, investigate and resolve customer issues professionally.
• Coordination: liaise with internal teams to ensure smooth service delivery and reporting.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Education

Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field.

Tools

MS Office

Job description

Confidential Company in Abu Dhabi is seeking a professional Customer Service Executive to manage front desk operations, greet guests, handle inquiries and coordinate service appointments in our automotive service centre.

The ideal candidate will have excellent English communication, strong interpersonal and problem-solving skills, and the ability to maintain high customer satisfaction in a fast-paced environment.