Team Leader - Front Desk

Rotana Hotels; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a passionate Front Office Team Leader to deliver guest-focused service, mentor the Front Desk team, and ensure a memorable stay.

You will supervise reception, coordinate with departments, manage cashier closures, and maintain Opera PMS accuracy while staying informed about rates and occupancy.

Qualifications

• Ideally a degree or diploma in Hospitality Management or related field.
• Previous experience in the Front Office department within a hotel, preferably in a supervisory or team leader role.
• Excellent written and spoken English; knowledge of an additional language is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy; Opera PMS experience is considered an advantage.

Responsibilities

• Receive guests in a professional and friendly manner from arrival through departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain awareness of daily room rates and occupancy levels.
• Establish and maintain positive working relationships with Front Office colleagues, especially Front Desk Agents and Guest Services.
• Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service.
• Maintain knowledge of hotel facilities and local services to respond to guest inquiries.
• Verify cashier closures completed by Front Desk Agents and ensure billing accuracy.
• Ensure guest registration forms match information in Opera PMS.

Skills

Team leadership

Front desk operations

Customer focus

Interpersonal skills

Education

Diploma in Hospitality Management

Tools

Opera PMS

Job description

We are currently seeking passionate, dynamic, and guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Team Leader – Front Desk, you will be responsible for providing professional and guest-focused service, ensuring that every guest enjoys a memorable stay.

Key Responsibilities:

• Receive guests in a professional and friendly manner, ensuring their expectations are met from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain awareness of daily room rates and occupancy levels.
• Establish and maintain positive working relationships with all Front Office colleagues, particularly Front Desk Agents and Guest Services.
• Supervise Front Desk colleagues to ensure guests receive professional, friendly, and efficient service.
• Maintain up-to-date knowledge of hotel facilities and local services to provide accurate information and respond to guest inquiries.
• Verify all cashier closures completed by Front Desk Agents at the end of each shift, ensuring billing accuracy and proper supporting documentation.
• Ensure all guest registration forms are accurately completed and correspond with the information recorded in Opera PMS.

Education, Qualifications & Experience

• Ideally, a degree or diploma in Hospitality Management or a related field.
• Previous experience in the Front Office department within a hotel, preferably in a supervisory or team leader role.
• Excellent written and spoken English communication skills; knowledge of an additional language is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy, with previous experience using Opera PMS considered an advantage.

The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality. The candidate must be able to perform effectively under pressure in a fast-paced environment and work collaboratively with colleagues and guests from diverse cultural backgrounds.

Key Competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results