Front Desk Agent

Rotana; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana is seeking a dynamic Front Desk Agent in Dubai to deliver professional, customer-focused service from arrival to departure. You will greet guests by name, escort them to rooms, and assist with inquiries while maintaining a strong knowledge of hotel information and local services.

The ideal candidate holds a Hospitality Management degree, demonstrates fluency in English and Russian, and is proficient in Opera PMS.

Qualifications

• Degree in Hospitality Management and prior Front Office experience in a hotel.
• Fluency in written and spoken English and Russian is essential.
• Knowledge of Opera PMS is preferred.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high satisfaction levels.
• Greet guests by name where known and escort to rooms to create a welcoming experience.
• Assist guests with inquiries related to facilities, activities and local services.
• Maintain up-to-date knowledge of hotel information, hours, promotions, events and attractions.
• Handle Front Desk cashiering procedures and ensure accurate posting of incidental charges.

Skills

Fluent English

Fluent Russian

Interpersonal skills

Problem-solving

Team player

Multicultural environment

Education

Hospitality Management degree

Tools

Opera

Job description

We are currently looking for dynamic and self-motivated Front Office professionals who are eager to develop their careers.

As a Front Desk Agent, you will be responsible for delivering professional and customer-focused service to our guests, ensuring their stay is a memorable experience.

Your key responsibilities will include:

• Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure.

• Ensure guests are personally greeted by name, where known, and escorted to their rooms to make them feel welcomed and expected.

• Conduct in-room hotel familiarization and assist guests with enquiries and requests related to hotel facilities and activities.

• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and other relevant information.

• Maintain awareness of daily room rates and hotel occupancy levels.

• Accurately handle Front Desk cashiering procedures and comply with all established systems, policies and procedures.

• Process guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges through the Front Office system.

• Maintain guest privacy and confidentiality by ensuring that no guest information is disclosed to unauthorized parties.

• Demonstrate a thorough understanding of the hotel's policies, procedures and service standards, as well as full knowledge of hotel facilities and ongoing activities.

Education / Qualifications & Experience

You should ideally have a degree in Hospitality Management, with previous experience in the Front Office Department within a hotel. Fluency in written and spoken English and Russian is essential. Knowledge of additional languages, strong interpersonal skills and problem-solving abilities are an advantage. Computer literacy is required, while previous experience with Opera is preferred.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive and have an outgoing, charismatic and approachable personality. You should be able to work well under pressure in a fast-paced environment and be a strong team player who enjoys working with a multicultural team and guests.

The following competencies are also required:

• Understanding the Job

• Taking Responsibility

• Recognizing Differences

• Customer Focus

• Adaptability

• Teamwork