Front Desk Agent (Russian Speaker)

AccorHotel; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

Accor Dubai invites an attentive Front Office Agent to warmly welcome guests, complete registrations, and coordinate with Housekeeping and Guest Services to ensure timely room readiness.

You will uphold Accor service standards, handle cash and folios, resolve inquiries, upsell the hotel loyalty program, manage keys securely, and maintain a professional appearance and demeanor.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English, and at least one additional language. Minimum of 1 year previous Hotel experience is an asset.
• Knowledge of Property Management System such as Opera is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Responsibilities

• Execute daily Front Office operations per standards.
• Register guests by obtaining data and observing guidelines.
• Resolve guest complaints and coordinate with management.
• Post charges for late check-outs and manage cash/folios.
• Promote and upsell hotel loyalty programs.
• Maintain security and handling of room keys and valuables.

Skills

Guest service

Communication

Leadership

Organization

Flexibility

English + another language

Hotel experience

Opera PMS

Task management

Hotel loyalty program

Microsoft Office

Education

Degree or Diploma in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Job Description

Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests Adheres to and executes all job task checklist points Perform registration process by obtaining data from guest and by observing the established guidelines Review all Group Resumes VIP reports daily business reports Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies Cash handling and credit processing as required to include Gift Card redemption To support the Concierge or Telephone Operator as required Resolve guest complaints or otherwise follow up with manager Review room queue and work with Housekeeping to expedite turnover Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department Post applicable charges for late check-outs requests Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed attached Ensure that one s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault Ensure the strict control of room keys Enforce the key handling procedures ensuring maximum security Ensure proper handling and documentation of guest s valuables being secured in hotel safe deposit box Drive and champion ALL loyalty program Drive FO Up selling program Be familiar with hotel services and promotions and promote them Use Royal Service Manager as the main method of communication throughout the department as required for communication Take and deliver accurate and timely guest messages Respond to queries positively Follow department policies procedures and service standards including all safety policies Other tasks as assigned.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English, and at least one additional language Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Property Management System such as Opera is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).