Guest Service Agent

Rotana Hotels; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Rotana Hotels in Dubai currently seeks dynamic Front Office professionals to advance their careers. As a Guest Service Agent you will provide professional, guest-focused service, ensuring stays are memorable.

Key duties include greeting guests, checking in/out, upselling rooms, handling cash in accordance with policies, and collaborating with Housekeeping, Finance and Reservations to keep the desk ready and responsive.

Qualifications

• Experience in delivering professional guest service within a hotel environment.
• Ability to handle cash and financial transactions per policy.
• Strong communication and problem-solving skills with guests.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Greet guests warmly and check in guests following SOPs.
• Check out departing guests in accordance with standards.
• Sell rooms to walk-ins and address day-to-day facilities issues.
• Manage cash inventory and currency exchanges per policy.
• Collaborate with Housekeeping, Finance and Reservations.
• Ensure Guest Service Desk is staffed and ready for guests.
• Protect guest privacy and confidentiality.
• Demonstrate knowledge of hotel policies, procedures and facilities.

Skills

Customer service

Cash handling

Guest relations

Check-in/out

Upselling

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings