Front Office Agent (Russian Speaking)

Jobsatdubai; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

Jobsatdubai is looking for a Front Office Agent (Russian Speaking) in Dubai. Ideal candidates should have experience in luxury hotels or be graduates from recognized hospitality schools. This role involves greeting guests, handling correspondence, and ensuring a seamless check-in and check-out experience.

The Front Office Agent will play a key role in providing Legendary Quality Experiences for our guests, requiring excellent communication skills and teamwork.

Qualifications

• Experience in a luxury hotel environment.
• Ability to meet and exceed guest expectations.
• Strong communication skills.

Responsibilities

• Greet and check in guests promptly.
• Handle cash drawer properly.
• Ensure customer satisfaction from arrival to departure.
• Communicate clearly with colleagues.

Skills

Russian Speaking

Customer Service

Team Collaboration

Education

Graduated from a well-recognized hospitality school

Job description

Front Office Agent (Russian Speaking)

An ideal candidate must be a Russian Speaking individual who has experience in luxury hotel or who is a graduate from well recognized hospitality school. The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division.

Responsibilities

• Greet, check in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Handle cash drawer properly as outlined in the MODUB Controller’s Policy.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Establish a good working knowledge of the Hotel outlets and products.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Able to communicate special features and services unique to the guest’s needs.
• Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
• Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
• In charge of guest invoices (in-house).
• Check credit card authorization in SMS for all in-house guests.
• Perform any other reasonable duties as required by the management of the Hotel.