Front Desk Agent - Russian Speaker

Fujairah Rotana Resort & Spa; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Fujairah Rotana Resort & Spa in Dubai invites applications for a Front Desk Agent. You will deliver professional, guest-focused service from arrival to departure, greet guests by name, and assist with hotel activity inquiries while maintaining knowledge of facilities, promotions, and events.

Strong English skills and hospitality experience are essential in a fast-paced, multicultural setting. Proficiency with hotel software (Opera) and a customer-driven, proactive attitude will help you succeed

Qualifications

• Hospitality degree and experience in Front Office within a hotel.
• Excellent written and verbal English communication skills; additional language a plus.
• Computer literate with knowledge of Opera is advantageous.

Responsibilities

• Provide prompt, courteous service to guests to achieve high satisfaction through personalized service.
• Greet guests by name when possible and escort to their rooms to make them feel welcome.
• Handle in-room and hotel activity inquiries and requests from guests.
• Maintain up-to-date knowledge of hotel information, local services, and events to answer queries.
• Manage front desk cashiering and process check-ins/outs with accurate postings of charges.
• Protect guest privacy and uphold hotel policies and service standards.

Skills

English communication

Interpersonal skills

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Requirements