Receptionist - Russian Speaker

Palazzo Versace Dubai; Dubai; On-site; AED 55,800 - 78,120; Full time

Job summary

Palazzo Versace Dubai is seeking a dedicated Front Desk Agent to provide exceptional service to our guests. Your primary responsibilities will include welcoming guests, managing check-ins and check-outs efficiently, and ensuring all their requirements are met during their stay.

Candidates should have a secondary education or a degree in hotel management, along with 2 years of front desk experience in a 5-star hotel. Proficiency in both Russian and English is essential, and knowledge of Opera systems is a plus.

Qualifications

• 2 years front desk experience in a 5-star Hotel.
• Strong customer service skills and attention to detail.

Responsibilities

• Perform guest check-in and check-out efficiently.
• Assist guests throughout their stay with any requirements.
• Maintain privacy of all guests and update information accurately.

Skills

Fluency in Russian

Fluency in English

Knowledge of Microsoft Office

Customer service skills

Education

Secondary Education / Degree in hotel management

Tools

Opera (Front Office Applications)

Job description

Main Duties & Responsibilities

• Give a warm and engaging welcome to guests on arrival and perform guest check‑in
• Take payment from guests on departure and close their bills correctly
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk‑in guests at the maximum rate possible
• Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Update all information given by guests on the Registration Card on check‑in into the Opera system making sure that all required information has been provided
• Ensure all the guests has been assisted in timely manner with their special requests and reservations
• Scan the passport of every guest on arrival and save the data correctly
• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Attend the daily handover briefing at the beginning of each shift
• Carry out cashiering duties like foreign currency exchange, paid‑outs etc.
• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
• Perform any related duties and special projects as requested by the Front Office Manager/Team Leader

Candidate Profile

• Secondary Education / Degree in hotel management
• 2 years front desk experience in a 5‑star Hotel
• Knowledge of basic Microsoft Office applications
• Knowledge of Opera (Front Office Applications)
• Fluency in written and spoken Russian & English