Luxury Front Desk Agent – Elevate Guest Experiences

Four Seasons; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Tax-free salary and service charge

End of service gratuity

Staff housing

Medical and life insurance

Paid annual leave

Flight tickets

Staff transportation

Career development

Job summary

The Front Desk Agent at Four Seasons Resort Dubai at Jumeirah Beach welcomes guests to the property, assisting with check-in and check-out and ensuring a seamless arrival and departure. You will respond to guest requests, offer local recommendations, and align with Four Seasons service standards.

With 1+ years in a luxury hotel or similar environment, you’ll bring excellent interpersonal and communication skills, cross-cultural sensitivity, and a strong guest-centric mindset.

Qualifications

• 1+ years’ experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

• Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guest out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Assist guests in inquiries about hotel services, operations, and events.
• Respond to guest requests in person or by phone, with timely, accurate assistance.
• Resolve guest complaints and personalize the service experience.

Skills

Interpersonal skills

Communication skills

Cross-cultural sensitivity

Guest-centricity

Job description

The Front Desk Agent at Four Seasons Resort Dubai at Jumeirah Beach welcomes guests to the property, assisting with check-in and check-out and ensuring a seamless arrival and departure. You will respond to guest requests, offer local recommendations, and align with Four Seasons service standards.

With 1+ years in a luxury hotel or similar environment, you’ll bring excellent interpersonal and communication skills, cross-cultural sensitivity, and a strong guest-centric mindset.