Front Desk Agent - Russian Speaker

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 66,960 - 100,440; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking a Front Desk Agent who will deliver professional, guest-focused service from arrival to departure. You will greet guests, manage check-in/check-out, and assist with inquiries while maintaining privacy and high service standards.

Ideal candidates hold a hospitality degree, strong English communication skills, and a good command of computer systems; knowledge of Opera is a plus.

Qualifications

• Degree in hospitality or equivalent required.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is a plus.
• Strong interpersonal and problem-solving abilities.
• Computer literacy; Opera software experience is advantageous.

Responsibilities

• Provide prompt, courteous service to all guests to achieve high satisfaction through personalized service from arrival to departure.
• Ensure guests are greeted by name (when known) and escorted to their room for a welcoming experience.
• Assist guests with hotel activities, inquiries, and requests.
• Maintain up-to-date knowledge of hotel information, services, promotions, and local attractions.
• Monitor rate levels and occupancy to optimize selling opportunities.
• Process check-in/check-out and incidental charges using Front Office systems.
• Protect guest privacy and adhere to hotel policies and procedures.
• Demonstrate knowledge of hotel facilities and service standards.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Computer literacy

Education

Bachelor in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic and self‑motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you will provide professional, customer‑focused service to our guests, ensuring their stay is memorable. Your role will include the following key responsibilities.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in‑room and hotel familiarization and assist guests with hotel activity inquiries and requests.
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
• Maintain awareness of rate levels to be sold on a daily basis and occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid‑down systems, policies, and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and have full knowledge of the hotel facilities and happenings.

Qualifications

You should ideally have a degree in hospitality with previous experience in a hotel Front Office department. Excellent written and verbal English communication skills, knowledge of an additional language, strong interpersonal and problem‑solving abilities, and computer literacy are essential. Experience with Opera is an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork