Receptionist – Arabic Speaker

AccorHotel; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Accor Dubai seeks an Arabic-speaking receptionist to deliver outstanding guest service at the front desk, handling check-in/out and creating a welcoming atmosphere.

You will assist guests in Arabic and English, coordinate with housekeeping and other departments, process payments, and share information about services and local attractions.

Qualifications

• Fluent in Arabic and English; additional languages a plus.
• Hospitality or front desk experience preferred.
• Professional appearance and friendly communication.
• Strong organizational and multitasking abilities.
• Familiarity with Opera PMS or similar hotel systems.
• Willing to work shifts including weekends and holidays.

Responsibilities

• Greet guests and manage smooth check-in/check-out.
• Answer calls and inquiries in Arabic and English.
• Manage reservations, room assignments, and guest requests.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Handle payments and maintain records.
• Provide information on hotel services and local attractions.
• Resolve guest concerns professionally and promptly.

Skills

Arabic & English

Customer service

Communication

Multitasking

Organization

Tools

Opera PMS

Job description

We are seeking a professional and customer-focused Arabic-speaking Receptionist to join our hotel. The ideal candidate will deliver exceptional guest service handle front-desk operations efficiently and create a welcoming atmosphere for all visitors.

• Greet guests warmly and ensure a smooth check-in/check-out process

• Answer phone calls and handle guest inquiries in Arabic and English

• Manage reservations room assignments and guest requests

• Coordinate with housekeeping and other departments to ensure guest satisfaction

• Handle payments and maintain accurate records

• Provide information about hotel services facilities and local attractions

• Resolve guest concerns professionally and promptly

Qualifications :

• Fluent in Arabic and English (additional languages are a plus)

• Previous experience in hospitality or front desk roles (preferred)

• Professional appearance and friendly communication skills

• Strong organizational and multitasking abilities

• Proficiency in hotel management systems (Opera PMS or similar is an advantage)

• Ability to work in shifts including weekends and holidays

Additional Information :

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.

Remote Work :

No

Employment Type :

Full-time