Front Desk Agent

Millennium-Hotels-and-Resorts-Mea; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Millennium Hotels & Resorts MEA in Dubai seeks a Front Desk Agent to deliver a warm, efficient guest experience from check-in to check-out. You will greet guests by name when possible, assist with reservations and local recommendations, and ensure accurate posting of incidental charges using modern front office systems.

You will stay informed about hotel activities, promotions, and services, while upholding policies and safety standards to create memorable stays for guests and collaborate with

Qualifications

• Front desk role supporting check-in/check-out and guest inquiries.
• Maintain guest records and assist with reservations.
• Uphold hotel policies and service standards.

Responsibilities

• Deliver courteous, efficient service from arrival to departure.
• Greet guests by name when possible and escort to rooms.
• Assist with in-room/hotel familiarization and local information.
• Stay informed on hours, promotions, events, attractions, and services.
• Monitor daily rates and occupancy for informed decisions.
• Handle incidental charges accurately using front office systems.
• Process accounts from check-in to check-out with precise postings.
• Protect guest privacy by not disclosing details.
• Maintain knowledge of hotel facilities, policies, and current events.
• Follow environmental, health, and safety procedures.

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.