Guest Service Agent

IBIS STYLES; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

IBIS STYLES Dubai is seeking a guest service associate to greet guests, assist with check-in/check-out, and manage reservations using our booking system. You will handle billing, respond to inquiries, and coordinate with housekeeping to ensure seamless stays.

The role requires strong communication, multitasking ability, and a friendly, professional demeanor to promote our services and meet guest needs. Nights, weekends, and holidays may be required.

Qualifications

• Strong communication and interpersonal skills required.
• Experience in hospitality or customer service preferred.
• Familiarity with hotel management software and MS Office is beneficial.

Responsibilities

• Greet guests on arrival and assist with check-in and check-out procedures.
• Handle billing, payments and verify charges.
• Address guest inquiries, requests and complaints professionally.
• Provide information on hotel amenities and local attractions.
• Manage room reservations and cancellations using the booking system.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Promote services and packages offered by the hotel.
• Maintain accurate guest records and financial transactions.

Skills

Communication

Interpersonal skills

Computer literacy

Hotel software

Microsoft Office

Attention to detail

Education

High school diploma

Hospitality degree

Tools

Hotel management software

Microsoft Office

Job description

Job Responsibilities

• Greet guests upon arrival and assist with the check-in process
• Handle check-out procedures including billing and payment processing
• Address guest inquiries requests and complaints promptly and professionally
• Provide information about hotel amenities services and local attractions
• Manage room reservations and cancellations using the hotel s booking system
• Assist with modifications to existing reservations
• Relay messages and information to guests and team members
• Coordinate with housekeeping and maintenance teams to fulfil guest requests
• Promote hotel services and amenities including room upgrades and special packages
• Handle payments and maintain accurate financial records
• Ensure adherence to hotel policies and procedures especially concerning safety and security
• Handle emergency situations calmly and efficiently
• Maintain accurate guest records and documentation
• Assist with inventory management of supplies and amenities

Qualifications & Requirements

• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Previous experience in customer service or the hospitality industry is preferred.
• Familiarity with hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using computer systems
• Basic math skills for handling payments and transactions.
• Ability to work flexible hours, including nights, weekends, and holidays.