Front Desk Agent

Four Seasons Hotel; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Four Seasons Hotel Dubai is seeking a Front Desk Agent to warmly welcome guests at check-in, assist with inquiries, and ensure a flawless departure experience in line with Four Seasons service standards.

You will register guests, present bills, handle requests with professionalism, coordinate with hotel services, and respond promptly to guest needs to maximize satisfaction during arrival, stay, and departure.

Qualifications

• 1+ year experience in a luxury hotel or similar environment is an asset.
• Excellent interpersonal and communication skills are required.
• Cross-cultural sensitivity and a customer service orientation are essential.

Responsibilities

• Welcome and registers hotel guests explaining the accommodations and establishing credit or method of payment.
• Check guest out of the hotel preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
• Respond to all guest requests in an accurate and timely manner Interactions with guest will be in person and by phone Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests

Skills

Interpersonal skills

Communication skills

Customer service orientation

Guest-centricity

Cross-cultural sensitivity

Job description

The Front Desk Agent welcomes guests to the property providing an exceptional guest experience at check-in during the guest s stay and on departure This role works to achieve the highest level of guest satisfaction during their arrival and departure plus responding to a wide variety of guest requests assessing guest needs adding personal recommendations and aligning with Four Seasons service standards This role is part of the front office reporting into the front office manager

What you will do

• Welcome and registers hotel guests explaining the accommodations and establishing credit or method of payment
• Check guest out of the hotel preparing and explaining the bill
• Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
• Assist guests in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
• Respond to all guest requests in an accurate and timely manner Interactions with guest will be in person and by phone Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests

1 + years experience working within a luxury hotel or similar environment is considered an asset.Excellent interpersonal skills and communication skills.Cross cultural sensitivity, and customer service orientation.Guest centricity and understanding the importance of guest s preferences.