Front Office Manager

Four Seasons Hotel; Dubai; On-site; AED 8,000 - 12,000; Full time

Job summary

Four Seasons Hotel Dubai is seeking a skilled Front Office professional to manage daily activities at the Front Office and ensure seamless service for guests.

You will respond to guest requests with hospitality and professionalism, coordinate arrivals and departures, and work closely with Bell Staff, Security, and HR to maintain Four Seasons standards in a fast-paced hotel environment in Dubai.

Qualifications

• Minimum of one-year experience in a similar front office role.
• Dubai experience is an added advantage.
• Computer literate with working knowledge of Opera and HotSos.
• Strong guest service, communication, and problem-solving skills.

Responsibilities

• Manage the activities at the Front Office.
• Respond to guest requests accurately and promptly.
• Coordinate arrivals, departures and billing for guests.
• Liaise with HR, Bell Staff and Security as needed.
• Ensure safety and well-being of guests and staff.

Skills

Guest service

Communication

Problem solving

Hospitality

PR skills

Tools

Opera

HotSos

Job description

What you will do

• Manage the activities at the Front Office
• Ensures communications and follow-up with day shift on any problems
• guest requests or special requirements
• Resolve customer complaints from all areas of the hotel
• handling all guest interactions with the highest level of hospitality and professionalism
• accommodating special requests whenever possible
• assists customers in all inquiries in connection with hotel services
• hours of operations
• key hotel personnel
• in-house events
• directions
• etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Review late arrivals
• next day early arrivals and departures to plan for the next day s activities
• Coordinates arrivals
• departs and billing requirements
• Blocks rooms for arrivals and ensures any discrepancies are resolved
• Reviews daily arrivals to ensure proper handling of Special Attention Guests
• Return Guests
• and Groups
• Take action in all matters related to the safety
• security
• satisfaction and well-being of hotel guests and employees without requiring special direction
• Responds swiftly and effectively in any hotel emergency or safety situation
• Check Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards
• Communicate to HR when they are not
• Acts as a liaison for overnight shift with HR
• Work closely with Bell Staff to ensure smooth handling of guest luggage
• deliveries and special requests
• Work closely with Security Staff to handle any guest emergency or safety concerns
• Minimum of one-year experience in a similar capacity
• Dubai experience will be an added advantage
• Computer literate and have working knowledge of Opera and HotSos
• Possesses business acumen, well-developed guest PR skills and personal flair