Franchise Growth & Operations Lead

Maa Althahab; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Maa-Althahab, a subsidiary of MAISON DE MAA Group, seeks a Franchise Manager to oversee the growth and governance of its franchise network in the Middle East. You will manage partner relationships, drive sales plans, and ensure brand standards across all locations.

The role requires extensive franchise operations experience, strong commercial acumen, and fluency in English and Arabic. Travel to franchise sites and close collaboration with marketing and supply chain are expected.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Minimum 5 years of experience in franchise management, retail operations, sales, or business development.
• Experience in perfume, beauty, cosmetics, luxury retail, or FMCG is preferred.
• Good understanding of franchise operations and retail business.
• Strong commercial, negotiation, and relationship-management skills.
• Good knowledge of Microsoft Office and reporting tools.
• Bilingual English and Arabic is preferred.

Responsibilities

• Manage relationships with existing franchise partners and act as main contact between franchisees and the company.
• Develop and implement franchise sales and growth plans aligned with company objectives.
• Monitor franchise sales performance, targets, KPIs, and profitability.
• Ensure franchise stores comply with policies, brand standards, visual merchandising, and procedures.
• Conduct regular visits and performance reviews for franchise locations.
• Identify and evaluate potential new franchise partners and expansion opportunities.
• Support opening of new franchise stores, including location assessment, setup, training, and launch coordination.
• Coordinate with Marketing, Operations, Supply Chain, Finance for franchise requirements.
• Ensure franchise partners receive product, sales, operational, and brand training.
• Monitor stock availability, product assortment, and sales across locations.
• Review market trends and competitor activities to identify opportunities.
• Support preparation and follow-up of franchise agreements with management and legal.
• Prepare regular franchise performance reports and recommend corrective actions.

Skills

Negotiation

Relationship management

Commercial acumen

English & Arabic

Education

Bachelor's degree

Tools

MS Office

Reporting tools

Job description

Maa-Althahab, a subsidiary of MAISON DE MAA Group, seeks a Franchise Manager to oversee the growth and governance of its franchise network in the Middle East. You will manage partner relationships, drive sales plans, and ensure brand standards across all locations.

The role requires extensive franchise operations experience, strong commercial acumen, and fluency in English and Arabic. Travel to franchise sites and close collaboration with marketing and supply chain are expected.