Master Franchise & Expansion Coordinator

Framex investment; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Framex investment is seeking a Franchise Systems & Expansion Coordinator to formalize a brand's operations into clear, replicable documentation and to drive expansion into new markets in the GCC and beyond.

You will map existing processes, develop manuals, and create training frameworks, while coordinating master franchise agreements and due diligence with partners, legal advisors, and regulators.

Qualifications

• Strong technical writing skills with high attention to detail.
• Strong organizational and project management abilities across multiple projects.
• Experience across multiple markets or international partners is a plus.
• Excellent communication skills; Arabic/English bilingual preferred.

Responsibilities

• Map existing business processes with brand founders and operations teams.
• Draft comprehensive franchise operations manuals across operations, service, inventory, etc.
• Develop training frameworks and materials for future franchisees and staff.
• Standardize SOPs to maintain brand consistency across franchised locations.
• Review and update documentation as franchise models evolve or expand into new markets.
• Support due diligence on prospective deals and coordinate master franchise agreements across territories.
• Track expansion milestones and flag delays or risks to leadership.
• Assist in market entry planning for GCC and international territories.

Skills

Technical writing

Project management

Bilingual (Arabic/English)

Education

Bachelor's degree in Business Administration / related field

Job description

Job Description:

JobDescription

The Franchise Systems & Expansion Coordinator combines twoclosely linked functions: building the operational backbone that makes a brandgenuinely franchisable, and managing the logistics of scaling that brand intonew territories. This role translates a brand's existing way of operating intoclear, replicable documentation, then carries that structure forward intomaster franchise and expansion agreements across new markets — ensuringconsistency and momentum from system design through market entry.

KeyResponsibilities

• Work with brand founders and operations teams to map existing business processes
• Draft comprehensive franchise operations manuals covering all functional areas (operations, service, inventory, etc.)
• Develop training frameworks and materials for future franchisees and their staff
• Standardize SOPs to ensure brand consistency across all franchised locations
• Review and update documentation as franchise models evolve or expand into new markets
• Support the Franchise Investment Manager with operational due diligence on prospective deals
• Coordinate area development and master franchise agreements across multiple territories
• Track expansion milestones and flag delays or risks to the Head of Franchise Development
• Support market entry planning for new GCC and international territories
• Liaise with local partners, legal advisors, and regulatory bodies during expansion
• Assist in brand export strategy, including market research on target territories
• Maintain a master tracker of all active and prospective expansion agreements

CandidateRequirements

• Bachelor's degree in Business Administration, Operations Management, International Relations, or related field
• 3-5 years of experience spanning operations/franchise systems documentation and franchise expansion or project coordination
• Strong technical writing skills with high attention to detail
• Strong organizational and project management skills, comfortable managing multiple concurrent projects and deadlines
• Experience in retail, F&B, or service-industry operations is a strong plus
• Experience working across multiple markets or with international partners is a plus
• Ability to translate complex processes into simple, actionable documentation
• Excellent communication skills; Arabic/English bilingual preferred
• Comfortable working cross-functionally with brand teams, legal advisors, and regulatory bodies