Food & Beverage Supervisor

Mama Shelter Group; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

Mama Shelter Dubai is seeking an F&B Supervisor to inspire the team, elevate service, and ensure guests leave with smiles. Lead shifts, manage service flow, coach staff, and uphold hygiene and Mama Shelter energy across outlets.

Drive upselling, handle guest feedback with empathy, and mentor team members to reach their full potential while maintaining brand standards.

Qualifications

• Thrive under pressure during busy service periods.
• Lead by example with professionalism and work ethic.
• Notice the small details that improve guest and team experience.
• Love developing people through coaching and mentorship.
• Solutions-driven: resolve challenges quickly and effectively.

Responsibilities

• Lead the F&B team to deliver exceptional service with Mama Shelter energy.
• Oversee daily operations and service flow to ensure every guest is attended to.
• Maintain standards of presentation, hygiene and safety across all outlets.
• Drive guest satisfaction by handling feedback with empathy and professionalism.
• Coach and develop staff to reach their full potential and uphold Brand standards.
• Collaborate with kitchen, bar and service teams to ensure smooth operations.

Skills

Leadership

Coaching

Guest service

Upselling

Team motivation

Communication

Job description

Bring your passion for leadership service excellence and unforgettable guest experiences to Mama Shelter Dubai As an F amp B Supervisor you ll inspire the team elevate every service and ensure our guests leave with smiles stories and a reason to come back Let s create magic together

THE MISSION

Lead the Vibe

Set the tone for every shift by motivating coaching and empowering your team to deliver exceptional service with Mama s signature energy

Service Excellence Champion

Ensure every guest enjoys a seamless and memorable dining experience from the first hello to the final goodbye

Floor Management Pro

Oversee daily operations coordinate service flow and make sure every table guest and team member gets the attention they deserve

Guest Happiness Hero

Handle guest feedback and resolve concerns with professionalism empathy and a touch of Mama magic

Coach & Develop Talent

Mentor and support your team providing guidance training and encouragement to help everyone reach their full potential

Master of Standards

Ensure that service presentation hygiene and safety standards are consistently met and exceeded

Sales & Upselling Star

Drive revenue by promoting menu highlights special offers and creating opportunities to enhance the guest experience

Problem Solver Extraordinaire

Think fast act smart and solve operational challenges before they impact the guest experience

Communication Guru

Build strong relationships between the kitchen bar and service teams to ensure smooth and efficient operations

Brand Ambassador

Bring Mama Shelter s unique personality to life and inspire your team to deliver authentic hospitality every day

MADE FOR YOU? ONLY IF

• You thrive under pressure: Busy service periods energize you, and you know how to keep your team focused and motivated.
• You lead by example: Your positive attitude, professionalism, and work ethic inspire those around you.
• You notice the little things that make a big difference to guests and team members alike.
• You love developing people: Coaching and supporting your team s success genuinely excites you.
• You re solutions-driven: Challenges don t slow you down, they motivate you to find the best way forward.
• Confidentiality is key: Sensitive information remains secure and handled with integrity.
• You re a true team player: You understand that great service is built on collaboration and mutual support.