Food & Beverage Supervisor

Ennismore; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Mama Shelter Dubai is seeking an F&B Supervisor to lead the team, elevate service, and create memorable guest experiences. You will inspire staff, manage floors, and ensure smooth operations across dining venues.

You will coach and develop talent, uphold brand standards, drive upselling, and maintain hygiene and safety. The role is on-site, full-time, with opportunities to shine in a vibrant hospitality environment.

Qualifications

• Experience leading F&B teams in a high-volume setting.
• Strong communication and guest-service focus.
• Ability to develop staff and maintain standards.

Responsibilities

• Lead the floor and motivate the team to deliver exceptional service.
• Oversee daily dining operations and ensure smooth service flow.
• Handle guest feedback with professionalism and empathy.
• Coach and develop team members to reach their potential.

Skills

Leadership

Attention to Detail

Team Development

Problem Solving

Confidentiality

Teamwork

Reliability

Communication

Positive Energy

Results-Driven

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Job Description / Role

Bring your passion for leadership, service excellence, and unforgettable guest experiences to Mama Shelter Dubai! As an F&B Supervisor, you'll inspire the team, elevate every service, and ensure our guests leave with smiles, stories, and a reason to come back. Let’s create magic together!

Key Responsibilities

• Lead the Vibe: Set the tone for every shift by motivating, coaching, and empowering your team to deliver exceptional service with Mama's signature energy.
• Service Excellence Champion: Ensure every guest enjoys a seamless and memorable dining experience, from the first hello to the final goodbye.
• Floor Management Pro: Oversee daily operations, coordinate service flow, and make sure every table, guest, and team member gets the attention they deserve.
• Guest Happiness Hero: Handle guest feedback and resolve concerns with professionalism, empathy, and a touch of Mama magic.
• Coach & Develop Talent: Mentor and support your team, providing guidance, training, and encouragement to help everyone reach their full potential.
• Master of Standards: Ensure that service, presentation, hygiene, and safety standards are consistently met and exceeded.
• Sales & Upselling Star: Drive revenue by promoting menu highlights, special offers, and creating opportunities to enhance the guest experience.
• Problem Solver Extraordinaire: Think fast, act smart, and solve operational challenges before they impact the guest experience.
• Communication Guru: Build strong relationships between the kitchen, bar, and service teams to ensure smooth and efficient operations.
• Brand Ambassador: Bring Mama Shelter's unique personality to life and inspire your team to deliver authentic hospitality every day.

Skills Required

• Leadership
• Attention to Detail
• Team Development
• Problem Solving
• Confidentiality
• Teamwork
• Reliability
• Communication
• Positive Energy
• Results-Driven

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company

A hospitality company behind a collection of lifestyle hotel, restaurant and nightlife brands. Its portfolio includes design led properties and homegrown food and beverage concepts, with expanding operations in the Middle East offering roles in hotels, culinary and brand teams.

Company Industry: Hospitality

Department / Functional Area: Food and Beverage

Closing Date: Not mentioned (apply as soon as possible)