Food & Beverage Supervisor

Mama Shelter Dubai; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Mama Shelter Dubai is seeking an F&B Supervisor to lead the team, elevate service, and ensure unforgettable guest experiences. You will supervise daily floor operations, mentor staff, and drive revenue through upselling while maintaining Mama’s signature energy and standards.

Join a dynamic hotel where every shift aims to deliver exceptional hospitality and a vibrant dining atmosphere in Dubai.

Qualifications

• Leads and motivates a hospitality team during service periods.
• Delivers seamless, memorable dining experiences for guests.
• Oversees daily service flow and coordination across sections.
• Handles guest feedback with professionalism and empathy.
• Mentors and supports team growth and training initiatives.
• Ensures high standards of service, presentation, hygiene and safety.
• Promotes menu highlights and offers to boost revenue.
• Anticipates and resolves operational challenges before they affect guests.
• Maintains clear communication between kitchen, bar and service teams.
• Brings Mama Shelter’s distinctive brand personality to life on the floor.

Responsibilities

• Lead the Vibe and coach the team to deliver exceptional service.
• Ensure every guest has a seamless dining experience from arrival to departure.
• Oversee floor operations and service flow for peak periods.
• Address guest concerns with empathy and professionalism.
• Develop talent through guidance and training support.
• Maintain standards across service, hygiene, and safety.
• Drive revenue via upselling and promotion of highlights.
• Quickly identify and solve issues to avoid guest impact.
• Foster strong collaboration between kitchen, bar, and service teams.
• Represent the Mama Shelter brand in every interaction.

Skills

Leadership

Service Excellence

Floor Management

Guest Happiness

Talent Development

Standards Compliance

Upselling

Problem Solving

Communication

Brand Ambassadorship

Job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together.

We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Bring your passion for leadership, service excellence, and unforgettable guest experiences to Mama Shelter Dubai! As an F&B Supervisor, you’ll inspire the team, elevate every service, and ensure our guests leave with smiles, stories, and a reason to come back. Let’s create magic together!

THE MISSION?

• Lead the Vibe: Set the tone for every shift by motivating, coaching, and empowering your team to deliver exceptional service with Mama’s signature energy.
• Service Excellence Champion: Ensure every guest enjoys a seamless and memorable dining experience, from the first hello to the final goodbye.
• Floor Management Pro: Oversee daily operations, coordinate service flow, and make sure every table, guest, and team member gets the attention they deserve.
• Guest Happiness Hero: Handle guest feedback and resolve concerns with professionalism, empathy, and a touch of Mama magic.
• Coach & Develop Talent: Mentor and support your team, providing guidance, training, and encouragement to help everyone reach their full potential.
• Master of Standards: Ensure that service, presentation, hygiene, and safety standards are consistently met and exceeded.
• Sales & Upselling Star: Drive revenue by promoting menu highlights, special offers, and creating opportunities to enhance the guest experience.
• Problem Solver Extraordinaire: Think fast, act smart, and solve operational challenges before they impact the guest experience.
• Communication Guru: Build strong relationships between the kitchen, bar, and service teams to ensure smooth and efficient operations.
• Brand Ambassador: Bring Mama Shelter’s unique personality to life and inspire your team to deliver authentic hospitality every day.

Qualifications

MADE FOR YOU? ONLY IF…

• You thrive under pressure: Busy service periods energize you, and you know how to keep your team focused and motivated.
• You lead by example: Your positive attitude, professionalism, and work ethic inspire those around you.
• Attention to detail is your superpower: You notice the little things that make a big difference to guests and team members alike.
• You love developing people: Coaching and supporting your team’s success genuinely excites you.
• You’re solutions‑driven: Challenges don’t slow you down, they motivate you to find the best way forward.
• Confidentiality is key: Sensitive information remains secure and handled with integrity.
• You’re a true team player: You understand that great service is built on collaboration and mutual support.

Additional Information

YOUR LITTLE EXTRAS:

• You’re reliable and accountable: Your team knows they can count on you, no matter what the shift brings.
• You’re a natural leader: You know how to motivate people, build morale, and create a positive work environment.
• You communicate with impact: Clear, confident communication is one of your greatest strengths.
• You create positive energy: Your enthusiasm is contagious and helps build an amazing atmosphere for guests and colleagues alike.
• You’re driven by results: You love seeing your team succeed and consistently strive for excellence.
• You embrace the Mama spirit: Authentic, creative, caring, and a little bit playful, that's your style.