Residence Manager

AccorHotel; Dubai; On-site; AED 391,000 - 614,000; Full time

Job summary

Mama Shelter Dubai is seeking a Resident Manager to lead the residence and be the heart of the guest experience. You will oversee daily operations with passion, energy, and confidence to create an environment residents love to be in.

You will build genuine relationships with long-term residents, anticipate their needs, and ensure every interaction is warm, personal and memorable while coaching your Gang across Housekeeping, Maintenance, and Concierge.

Qualifications

• Leadership experience in a high-volume hotel or hospitality environment.
• Ability to mentor and develop a team (Gang).
• Excellent guest service orientation and problem-solving skills.

Responsibilities

• Oversee day-to-day residential operations with passion and confidence.
• Build genuine relationships with long-term residents and anticipate needs.
• Lead, coach, and develop the residential services team (Housekeeping, Maintenance, Concierge).
• Oversee leasing activities, renewals, occupancy records, and tenant relations.
• Monitor occupancy, revenue, costs, and operational performance.
• Ensure facilities and amenities are maintained to high standards and regulatory compliance.
• Resolve challenges in collaboration with General Manager and department heads.

Job description

Bring your passion for hospitality leadership and creating a true home-away-from-home experience to Mama Shelter Dubai As our Resident Manager you ll be the heart of the residential experience looking after our residents leading your Gang and making sure every stay feels seamless personal and unmistakably MAMA

THE MISSION

Be the Captain of the Residence

Oversee the day-to-day residential operations leading with passion energy and confidence while creating an environment where residents and the Gang love to be

Create a Home Away from Home

Build genuine relationships with our long-term residents anticipate their needs and ensure every interaction is warm personal and memorable

Lead by Example

Be present approachable and hands-on inspiring your team through action and setting the standard for exceptional residential service every day

Build a Rockstar Gang

Lead coach motivate and develop the residential services team including Housekeeping Maintenance and Concierge creating opportunities for growth and teamwork

Own the Resident Journey

Oversee check-ins check-outs requests concerns and follow-ups ensuring every resident feels heard valued and well looked after

Master the Business

Monitor occupancy revenue billing rates discounts inventory and operational costs while supporting the financial performance of the residence

Keep Everything Running Smoothly

Ensure residential units communal areas amenities and facilities are maintained to the highest standards and that issues are resolved quickly

Champion Quality amp Safety

Ensure all residential operations meet the highest standards of cleanliness health safety and regulatory compliance

Own the Leasing Experience

Support and oversee leasing activities renewals agreements occupancy records and tenant relations while ensuring all contracts and policies are followed

Control the Details

Keep accurate records monitor operational costs follow up on maintenance and ensure every detail of the residential operation is under control

Be the Problem Solver

Work closely with the General Manager and all department heads to resolve challenges improve operations and find creative solutions that make life easier for our residents

Protect the Mama Vibe

Bring the MAMA Spirit to the residence by creating a positive energetic and welcoming environment where residents feel part of the community

Leadership comes naturally:

You have 2 3 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang.

Hospitality is in your DNA:

You genuinely enjoy looking after people and creating experiences that make residents feel at home.

Problem-solving is your superpower:

You ve never met a problem you couldn t find a solution to. You stay calm, think creatively, and make things happen.

You understand the business:

Occupancy, revenue, costs, billing, and operational performance are all part of your game.

You stay cool under pressure:

unexpected requests, busy days, and last-minute challenges? You know how to handle them with confidence and a smile.

You believe great teams build great experiences:

You re a team player who isn t afraid to roll up your sleeves, support your Gang, and get stuck in.

Integrity is non-negotiable :

You lead with honesty, professionalism, accountability, and respect.