Residences Manager (Appartments)

AccorHotel; Dubai; On-site; AED 420,000 - 520,000; Full time

Job summary

Mama Shelter Dubai is seeking a Resident Manager to lead the heart of our residential experience. You will oversee daily operations, build genuine resident relationships, and inspire your Gang to deliver seamless, personal service every day.

Lead Housekeeping, Maintenance, and Concierge with energy and integrity, monitor occupancy and costs, and ensure safety and quality standards while maintaining a warm, home-like atmosphere for long-term residents.

Qualifications

• 2-3 years of leadership experience in a high-volume hotel or hospitality environment.
• Passion for creating home-away-from-home experiences for residents.
• Strong problem-solving skills with calm, creative thinking under pressure.
• Solid understanding of occupancy, revenue, costs, and operational performance.
• Team player who supports the Gang and exemplifies integrity.

Responsibilities

• Oversee day-to-day residential operations with passion and confidence.
• Lead, coach, and develop the residential services team (Housekeeping, Maintenance, Concierge).
• Own the resident journey: check-ins, renewals, requests, and follow-ups.
• Monitor occupancy, revenue, billing, rates, inventory, and costs.
• Ensure facilities meet highest standards of cleanliness, safety, and compliance.

Skills

Leadership

Hospitality

Problem solving

Team leadership

Customer service

Job description

Job Description

Bring your passion for hospitality leadership and creating a true home-away-from-home experience to Mama Shelter Dubai. As our Resident Manager, you'll be the heart of the residential experience, looking after our residents, leading your Gang, and making sure every stay feels seamless, personal, and unmistakably MAMA.

Be the Captain of the Residence

Oversee the day-to-day residential operations, leading with passion, energy, and confidence while creating an environment where residents and the Gang love to be.

Create a Home Away from Home

Build genuine relationships with our long-term residents, anticipate their needs, and ensure every interaction is warm, personal, and memorable.

Lead by Example

Be present, approachable, and hands-on, inspiring your team through action and setting the standard for exceptional residential service every day.

Build a Rockstar Gang

Lead, coach, motivate, and develop the residential services team, including Housekeeping, Maintenance, and Concierge, creating opportunities for growth and teamwork.

Own the Resident Journey

Oversee check-ins check-outs requests concerns and follow-ups, ensuring every resident feels heard, valued, and well looked after.

Master the Business

Monitor occupancy, revenue, billing, rates, discounts, inventory, and operational costs while supporting the financial performance of the residence.

Keep Everything Running Smoothly

Ensure residential units, communal areas, amenities, and facilities are maintained to the highest standards and that issues are resolved quickly.

Champion Quality & Safety

Ensure all residential operations meet the highest standards of cleanliness, health, safety, and regulatory compliance.

Own the Leasing Experience

Support and oversee leasing activities, renewals, agreements, occupancy records, and tenant relations while ensuring all contracts and policies are followed.

Control the Details

Keep accurate records, monitor operational costs, follow up on maintenance, and ensure every detail of the residential operation is under control.

Be the Problem Solver

Work closely with the General Manager and all department heads to resolve challenges, improve operations, and find creative solutions that make life easier for our residents.

Protect the Mama Vibe

Bring the MAMA Spirit to the residence by creating a positive, energetic, and welcoming environment where residents feel part of the community.

Qualifications

MADE FOR YOU? ONLY IF

• Leadership comes naturally: You have 2 3 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang.
• Hospitality is in your DNA: You genuinely enjoy looking after people and creating experiences that make residents feel at home.
• Problem-solving is your superpower: You ve never met a problem you couldn t find a solution to. You stay calm, think creatively, and make things happen.
• You understand the business: Occupancy, revenue, costs, billing, and operational performance are all part of your game.
• You stay cool under pressure: unexpected requests, busy days, and last-time challenges? You know how to handle them with confidence and a smile.
• You believe great teams build great experiences: You re a team player who isn t afraid to roll up your sleeves, support your Gang and create??
• Integrity is non‑negotiable: You lead with honesty , professionalism ,..