Fleet Service Advisor & Customer Experience Lead

AW Rostamani Group (AWR Group); Dubai; On-site; AED 144,000 - 216,000; Full time

Job summary

AW Rostamani Group in Dubai is seeking a results-driven Service Advisor to support customers through their vehicle service journey, outline required repairs, and coordinate schedules with the service team. You will ensure accurate data, clear communication, and a smooth drop-off and pickup experience.

The ideal candidate has a diploma or degree in Automobile/Mechanical Engineering and at least three years of dealer experience, with EV knowledge preferred.

Qualifications

• Degree or 3-year diploma in Automobile/Mechanical Engineering.
• 3 years dealer experience in similar role; EV knowledge preferred.
• Strong customer service and communication skills.

Responsibilities

• Follow OEM standards in customer touch points.
• Attend high profile fleet customers.
• Promptly greet customers and understand their needs.
• Update customer database and record requirements.
• Explain jobs, costs, and delivery times to customers.

Skills

Customer handling

Negotiation

Communication

Organization

Time management

Office software

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Tools

MS Office

Service management software

Job description

AW Rostamani Group in Dubai is seeking a results-driven Service Advisor to support customers through their vehicle service journey, outline required repairs, and coordinate schedules with the service team. You will ensure accurate data, clear communication, and a smooth drop-off and pickup experience.

The ideal candidate has a diploma or degree in Automobile/Mechanical Engineering and at least three years of dealer experience, with EV knowledge preferred.