Five-Star Spa Receptionist & Reservations Specialist

Wynn Al Marjan Island; Ras Al Khaimah; Vor Ort; AED 36.000 - 58.000; Vollzeit

Benefits dieser Stelle

Competitive salary in AED

Healthcare package

Generous leave policy

Incentive programs

Zusammenfassung

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Receptionist – Spa Operations to join the resort’s Spa Operations team. You will greet guests, manage reservations, provide service information, handle inquiries, and promote spa services and products while maintaining a welcoming front desk environment.

Ideal candidates have spa or hospitality experience, excellent communication, and strong organizational skills.

Qualifikationen

• Previous experience in receptionist or customer service role (spa, wellness or hospitality preferred).
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in spa booking systems and Microsoft Office Suite.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of spa treatments and wellness products is an advantage.

Aufgaben

• Greet guests warmly and professionally upon arrival.
• Manage spa reservations, cancellations, and confirmations using spa management software.
• Provide accurate information about spa services, packages, promotions, and retail products.
• Handle guest inquiries and resolve concerns promptly and courteously.
• Process payments and maintain accurate billing records.
• Maintain daily appointment schedules and coordinate with therapists and attendants.
• Monitor inventory of front desk supplies and retail products.
• Assist with opening and closing procedures of the spa reception area.
• Ensure Forbes Five Star standards are delivered and the reception area is clean and inviting.
• Promote spa services and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report on guest feedback and sales performance.

Kenntnisse

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Tools

Spa booking systems

Microsoft Office

Jobbeschreibung

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Receptionist – Spa Operations to join the resort’s Spa Operations team. You will greet guests, manage reservations, provide service information, handle inquiries, and promote spa services and products while maintaining a welcoming front desk environment.

Ideal candidates have spa or hospitality experience, excellent communication, and strong organizational skills.