Salon Front Desk Lead - 5-Star Hospitality

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island seeks a Receptionist – Salon Operations to be the first point of contact for guests in a luxury resort environment. You will manage reception, bookings, check-ins/outs, and payments, coordinating with stylists and technicians to ensure timely service and a seamless Wynn experience.

The ideal candidate brings a high school diploma, front desk or hospitality experience, fluent English, and strong organizational skills.

Qualifications

• High school diploma or equivalent required; certification in customer service or administration is a plus.
• Previous front desk experience in a salon, spa or luxury hospitality setting preferred; pre-opening experience welcomed.
• Fluency in English; additional languages are an advantage.
• Proficiency with salon booking software and POS systems.
• Strong organizational skills and immaculate grooming.

Responsibilities

• Greet guests warmly on arrival and bid a polite farewell on departure.
• Manage appointments via phone, online platforms, and walk-ins.
• Handle check-ins and check-outs and process payments accurately.
• Maintain a pristine reception and retail area.
• Assist with inquiries and provide information on services and promotions.
• Coordinate with stylists/technicians to ensure timely service delivery.
• Promote services and products to boost guest experience and sales.
• Support daily administrative tasks and reporting.
• Uphold Forbes Five-Star standards.
• Work rotating shifts including evenings, weekends, and public holidays.

Skills

Front desk experience

Customer service

English fluency

Multilingual

POS proficiency

Education

High school diploma or equivalent

Tools

Salon booking software

POS systems

Job description

Wynn Al Marjan Island seeks a Receptionist – Salon Operations to be the first point of contact for guests in a luxury resort environment. You will manage reception, bookings, check-ins/outs, and payments, coordinating with stylists and technicians to ensure timely service and a seamless Wynn experience.

The ideal candidate brings a high school diploma, front desk or hospitality experience, fluent English, and strong organizational skills.